At DSP Electricals Ltd (“we”, “our”, or “us”), we value your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services.
By using our website, you agree to the terms outlined below. If you do not agree with any part of this policy, please discontinue use of our website.
Who We Are
DSP Electrical Ltd
Telephone:
07970 941991
Email:
desproud154@gmail.com
Website:
www.dspelectricals.co.uk
For any privacy-related enquiries, please contact us using the details above.
Information We Collect
We may collect and process the following information:
Information you provide to us
• Name
• Telephone number
• Email address
• Property address
• Details about your enquiry
• Information submitted through our contact forms
• Any correspondence between you and us
Information collected automatically
When you visit our website, we may collect:
• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on our website
• Referring website addresses
• Cookies and usage data
How We Use Your Information
We process personal information for the following purposes:
• Responding to enquiries
• Providing quotations
• Carrying out electrical services
• Scheduling appointments
• Customer communication
• Managing customer relationships
• Improving our website
• Website analytics
• Legal and regulatory obligations
• Fraud prevention
Legal Basis For Processing
Under UK GDPR we rely upon:
Legitimate Interests
To respond to enquiries and manage customer relationships.
Contractual Necessity
Where processing is necessary to provide requested services.
Legal Obligation
Where we are required to comply with legal obligations.
Consent
Where consent is required, such as certain cookies or marketing communications.
Consent can be withdrawn at any time.
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Cookies
Our website may use cookies to improve functionality and user experience.
Cookies may include:
Essential Cookies
Required for website operation.
Analytics Cookies
Used to understand how visitors interact with our website.
Examples include:
Google Analytics
Google Tag Manager
Meta Pixel (if installed)
Marketing Cookies
Only used where consent has been obtained.
Users may manage cookie preferences through our cookie banner.
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Google Analytics
We may use Google Analytics to understand website traffic and improve our services.
Google may process data outside the United Kingdom.
Information collected may include:
• IP addresses
• Device information
• Browsing behaviour
Further information is available at:
https://policies.google.com/privacy
Contact Forms
When submitting information through our contact forms we use your information solely for:
• Responding to your enquiry
• Providing quotations
• Delivering services
We do not sell or rent personal information to third parties.
Marketing Communications
We will only send marketing communications where:
• You have requested information
• You have consented to receive updates
• We have a legitimate business relationship
You may unsubscribe at any time.
Sharing Information
We may share information with trusted third parties where necessary including:
Accountants
Website providers
Hosting companies
IT providers
Payment processors
Professional advisers
Government authorities where legally required.
We ensure appropriate safeguards are in place.
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Data Retention
We retain personal information only for as long as reasonably necessary.
Quotation enquiries may be retained for up to 24 months.
Customer records may be retained for legal, taxation and accounting purposes.
Where no longer required, information will be securely deleted.
Your Rights
Under UK GDPR you have the right to:
Access your personal information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent
To exercise your rights please contact us.
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Security
We implement appropriate technical and organisational measures to protect personal information from:
Unauthorised access
Disclosure
Loss
Misuse
Alteration
No internet transmission is completely secure, however we take reasonable steps to safeguard information.
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Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices and recommend reviewing their policies separately.
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Complaints
If you are unhappy with how your information has been handled, please contact us first.
You also have the right to complain to:
Information Commissioner's Office (ICO)
Website:
https://ico.org.uk
Changes To This Policy
We may update this Privacy Policy from time to time.
Changes will be published on this page.
Please check periodically for updates.
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© DSP Electrical Ltd – All Rights Reserved
